Please see the PlayStation Store Cancellation Policy for more information. There are limitations on when you can get a refund for certain payments. Please check your account transaction history to see if you have purchased the same piece of content multiple times. If you find that a family member under the age of 18 is using an adult account, please contact us. This is to avoid actual childs changing the birth date. If a child is using an adult account, they will be able to use PlayStation™Network without parental controls - this is a breach of our Terms of Service. Unfortunately you can not do that You need to wait until the account 'turns' into an adult by itself according to the initial birth date. The spending limit for a child account is set to 0 by default when the account is created by the family manager. Please see our PlayStation Store Cancellation Policy for more details.Ĭould a family member have used your payment details?Ĭhild accounts don't have their own PlayStation wallet but can spend funds from the family manager's wallet within an assigned spending limit. Read and accept the Privacy & Cookie Policy and the User Agreement. Your child will need to accept the invitation from their email address. Enter the email address your child uses to sign in to Windows 10/11 and select Send invite. Go to the bottom of the list of your family members, and select Add a family member. Please note, there are limitations on when you can get a refund for subscription payments. If you forget their password later on, you can reset it in a few quick steps. Add your childs Microsoft account to your family group. Please check your subscription settings to see if this is the cause of the transaction. Have you been charged a recurring subscription fee? If your transaction history doesn't explain the charges, please consider the common reasons for unrecognized payments listed below. If you do not recognize a purchase, first check your PlayStation Store transactions.
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